Privacy Policy

1. Introduction

This Privacy Policy explains how Photo Recovery Plus collects, uses, and protects information when you use the app, our website, and support channels (collectively, the "Services").

By using the Services, you agree to this Privacy Policy. If you do not agree, do not use the Services.

2. Information We Collect

Information you provide

• Vault folder names, labels, and optional notes you add inside the app.
• Support communications, including your email address and message content.
• Feedback or survey responses you choose to share.

Information collected automatically

• We do not run analytics or ad tracking in our own systems.
• App Store may provide basic subscription status and entitlement information.

Billing and subscription information

• Purchases are handled by Apple via the App Store; we do not collect payment details.
• Subscription status is managed by Apple and reflected in the app.

3. Information We Do Not Collect

• We do not upload, sync, or store your photos or videos on our servers. Media stays on your device.
• We do not transmit Vault, Recovery, Optimize, or Restore media off your device.
• We do not collect your contacts or full photo library by default.
• We do not collect precise GPS location data.
• We do not sell your personal information.

4. How We Use Information

• Provide core features such as Vault storage, Vault Recovery, Optimize, and Restore.
• Manage subscriptions and entitlements (if applicable).
• Deliver customer support and respond to your requests.
• Maintain security and prevent abuse.
• Communicate important updates, policy changes, or service notices.
• Comply with legal obligations.

5. Legal Bases (EEA/UK Users)

If you are located in the EEA or UK, we process your information based on one or more of the following legal bases: performance of a contract, your consent, legitimate interests, and compliance with legal obligations. You may withdraw consent at any time where applicable.

6. How We Share Information

We do not sell your information. We share data only as described here.

• Apple, for App Store billing and subscription management.
• Legal requests when required by law or to protect rights and safety.
• Business transfers if we undergo a merger, acquisition, or asset sale.
• With your consent or at your direction.

7. AI Features and Automated Processing

Restore uses an on-device CoreML model to enhance photo detail. Photos are processed locally and are not uploaded for AI processing. We do not use automated decision-making that produces legal or similarly significant effects.

8. Data Retention

Vault, Recovery, Optimize, and Restore media are created, processed, and stored locally on your device. They do not leave your device unless you choose to export or share them using your device's built-in tools. We do not receive or retain media on our servers. If you delete the app or a file, it is removed from your device and cannot be recovered by us.

We do not store personal data on our servers beyond the support messages you choose to send. Subscription status is managed by Apple through the App Store.

9. Your Choices and Rights

• Export or delete Vault, Recovery, Optimize, or Restore items at any time within the app.
• Manage your subscription through the App Store.
• Request access, correction, or deletion of support communications.

To exercise your rights, contact us using the details below.

10. Cookies and Similar Technologies

Our website uses essential cookies to remember language preferences and improve usability. You can clear cookies in your browser settings, but some features may not function properly.

11. Security

We use reasonable administrative, technical, and organizational safeguards to protect information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

12. International Data Transfers

Your information may be processed in countries with different data protection laws. We take steps to protect your information as required by applicable law.

13. Children's Privacy

• The Services are not directed to children under 13.
• We do not knowingly collect personal information from children.
• If you believe a child has provided information, contact us so we can delete it.

If you are a parent or guardian and have concerns, please contact us.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be communicated before they take effect.

15. California and Other U.S. State Privacy Rights

If you are a California resident, you may have rights to access, delete, or correct personal information, and to opt out of the sale or sharing of personal information. We do not sell or share personal information.

Residents of other U.S. states may also have privacy rights under applicable laws. Contact us to submit a request.